Terms and Conditions

Please read these terms carefully.

This website, www.sscsafetysurfaces.co.uk is owned and operated by:

The Safety Surfaces Company

24 St. Mary's Park

Paignton

Devon

TQ4 7DB

Tel: 01803 555 848

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

If you need to contact us please use the details above.

2. Making a contract with us

2.1 When you place an order with us, you are making an offer to buy goods and/or services.

2.2 We will contact you by telephone to arrange a delivery date and verify total product and delivery cost and a contract will be made between us. Delivery cost will depend on the quantity of products you are ordering and how far you are situated from our address.

2.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. In this instance there will be no contract between us.

2.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website.

2.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.

2.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

2.7 By placing an order with us, you agree to and accept these terms.

3. How to place order

3.1 You can use our website to place an order by selecting the product you wish to buy and clicking on 'get a quote' button for your chosen product. You may request a quote for installation by visiting our installation page and clicking on the 'get a quote' button. If you prefer to order by telephone you can do so by calling 01803 555 848.

3.2  We will notify you of and agree product and delivery costs prior to delivery taking place.

3.3 You will be required to pay for the goods in full at the time of ordering.

3.4 All prices quoted are in UK pounds and include Value Added Tax at the current rate.

3.5 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

3.6 Once your order is complete we will notify you of the dispatch date.

4. Dispatch of the Goods

4.1 Goods will normally be dispatched from our workshop within 6 working days and will be agreed with you prior to delivery of your goods.

4.2 We can deliver anywhere in the UK.

4.3 We will deliver the goods to the premises you specify on your order.

4.4 Dispatch of the goods shall be by Courier Service.

4.5 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made for redirecting your delivery.

4.6 In circumstances of National Holidays, Annual shutdown covering the Christmas period and New Year period, or any other circumstances beyond our control, the dispatch date may be extended, and you will be informes.

5. Acceptance of the Goods

5.1 You shall be deemed to have accepted the goods when delivery is made to the delivery address nominated.

5. Cancellation and returns

5.1 You can cancel your contract at any time up to 7 working days after the date of delivery. To do this, please e-mail, or write to us. We are unable to accept cancellations by phone.

5.2 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

5.3 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

5.4 If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

5.5 We will refund all monies paid to us by you including any delivery charges within 30 days, less any costs due.

5.6 This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.

6. Faulty Goods / Guarantee

6.1 If you consider that the good received are not exactly as ordered, you shall notify us within 7 days of receipt, and return the incorrect goods within 7 days of receipt, in order for us to investigate your claim.

6.2 In the event of incorrect fulfillment of your order, replacement will be dispatched and return delivery refunded.

6.3 Where you have accepted or deemed to have accepted the goods we shall have no responsibility to yourself in respect of those goods.

WEBSITE DISCLAIMER for www.sscsafetysurfaces.co.uk

1.USE OF WEBSITE

1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

1.2 The copyright and other intellectual property rights in all material on this Website are owned by us and must not be reproduced without our prior consent.

1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.

2.VISITOR CONDUCT

2.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.

3.SITE UPTIME

3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

4.LINKS TO AND FROM OTHER WEBSITES

4.1 Any links to third party websites located on this Website are provided for your convenience only.  We have not reviewed each third party website and have no responsibility for such third party websites or their content.

4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

5.EXCLUSION OF LIABILITY

5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website.  Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or  responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

6.LAW AND JURISDICTION

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.